Field Service Management

為什麼需要Field Service Management，先看這段影片及這段影片。而更多的成功案例可參考Coresystem的成功案例介紹，以及從Wiki認識這類服務的挑戰與行動化需求。


國內的相關系統：

• 亞太電信「i-MeetU外勤人員管理暨派遣服務」 (凱達通訊)
• 瞰車大「外勤人員管理」
• 「巡視通」

Caterra平台上有關於Field Service Management Research：

• Field Service Management Top Features
• Field Service Management Industry User Research Report
• Top Field Service Management Software Products

國外的相關系統：

• Intuit 「Field Service Management」(Demo)
• Euclides Technologies「ClickSoftware」
  Demo - ClickSchedule User Interface
  Demo - ClickSchedule Scheduling Methods
  Demo - Schedule Optimizer
  Demo - Mobile User Interface
• 「Coresystems」
  Analytics & Reporting
  Customer Self Service
  Service Contract Management
  Repair Knowledge Management
  Field Parts & Inventory Management
  Scheduling & Dispatching
  Field Service Mobile App
  Location Services & Routing
  Cloud Computing
  Team Collaboration
• 「FieldOne」
  Schedule & Dispatch
  Automated Routing
  Service Agreements
  CRM
  Mobile
  Social & Collaboration
  Inventory Management
  Knowledge Base
  Business Intelligence
  Customer Communications
  Portals
• 「ServicePower」
• 「mHelpDesk」
• 「FieldEZ」 (App)